Refund policy

PRICING

Jelly Sticks Balm sells products to licensed professionals. We offer wholesale pricing for licensed professionals. Jelly Sticks Balm reserves the right to change prices without notice, explanation or notification.

MISSING, LATE OR DAMAGED GOODS

Jelly Sticks Balm offers Route Protection on every order to prevent issues with missing, late or damaged goods. If the customer opts out of Route Protection at checkout, he/she agrees that Jelly Sticks Balm will not be held liable for the missing, late or damage package.

CANCELLATIONS

We do not accept cancellation requests once your order has been shipped.

RETURN OF GOODS

Jelly Sticks Balm can only accept returns under the following conditions

• Incorrect goods (you were shipped the wrong items)
• Incorrectly described goods (goods clearly do not match the product description)
• Seal product such as hard gel. Any unsealed product is considered a 'all sales final' item.

In all cases, you must contact us within 48 hours of receipt of goods if you wish to return goods. Due to the nature of the products we supply we are unable to offer the right to cancel an order after receipt of goods, simply because the customer changes their mind.

In the case of returns, it is up to the customer to return the goods to Jelly Sticks Balm at their own cost in no lesser condition than they were received by the customer. If the return meets the criteria stated above, the customer will be credited with the full value of their original order including delivery charges (or a proportion of the delivery charges if only part of an order is returned). The customer may choose to be shipped a replacement product or to have a refund. For items returned under warranty, a repair or replacement will be issued.

LIABILITY

Jelly Sticks Balm website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material we will try to correct them as soon as we can.

SAFETY DATA SHEETS

Please email hello@jellysticksbalm.com to request your Safety Data Sheets.

PRE ORDER ITEMS

Pre order wait will be listed in the product description. Once your order is placed, Jelly Sticks Balm is unable to add any items, amend or cancel. If you have ordered other items on your order, they will be shipped in full once pre-orders are released.

CONTACT US

Please email: hello@jellysticksbalm.com

Our Returns address is:

Jelly Sticks

1598 36th St.

Ogden,Utah 84403

USA