Return Policy

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Refund Policy

PRICING

Jelly Sticks Balm sells products to licensed professionals and retail customers. We offer wholesale pricing for licensed professionals. Jelly Sticks Balm reserves the right to change prices without notice, explanation or notification.

MISSING, LATE OR DAMAGED GOODS

Jelly Sticks Balm offers Route Protection on every order to prevent issues with missing, late or damaged goods. If the customer opts out of Route Protection at checkout, he/she agrees that Jelly Sticks Balm will not be held liable for the missing, late or damaged package.

CANCELLATIONS

We do not accept cancellation requests once your order has been shipped.

RETURN OF GOODS

Jelly Sticks Balm accepts returns for defective products only. Returns will be accepted under the following conditions:

  • Defective products - Items that arrive damaged, broken, or malfunctioning due to manufacturing defects
  • Incorrect goods - You were shipped the wrong items
  • Incorrectly described goods - Goods clearly do not match the product description

Important conditions for all returns:

  • You must contact us within 48 hours of receipt of goods if you wish to return items.
  • Returns due to change of mind, color preference, or buyer's remorse are not accepted.

RETURN PROCESS

If your return meets the criteria stated above:

  1. Contact us at hello@jellysticksbalm.com within 48 hours of receiving your order
  2. Provide your order number, photos of the defective/incorrect items, and a description of the issue
  3. Upon approval, return the goods to Jelly Sticks Balm at your own cost in no lesser condition than they were received
  4. You will be credited with the full value of your original order including delivery charges (or a proportion of the delivery charges if only part of an order is returned)
  5. You may choose to receive a replacement product or a refund

For items returned under warranty, a repair or replacement will be issued.

LIABILITY

Jelly Sticks Balm website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material we will try to correct them as soon as we can.

PRE-ORDER ITEMS

Pre-order wait times will be listed in the product description. Once your order is placed, Jelly Sticks Balm is unable to add any items, amend or cancel. If you have ordered other items on your order, they will be shipped in full once pre-orders are released.

CONTACT US

Email: hello@jellysticksbalm.com

Returns Address:
Jelly Sticks
1598 36th St.
Ogden, Utah 84403
USA

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