Refund policy

RETURN & REFUND POLICY

Due to the personal-care nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, scent preference, or products that have been opened or used.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you received the wrong item, please contact us at hello@jellysticksbalm.com within 7 days of delivery.

Please include your order number, a description of the issue, and photos of the product and packaging when applicable.

Once we've reviewed the issue, we'll make it right with a replacement or refund, as appropriate. We may not require you to return a damaged or defective product.

LOST OR MISSING PACKAGES

If tracking shows your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. If you still can't locate your package, contact us and we'll help determine the next steps.

CANCELLATIONS

Orders may be canceled before they have been processed for shipment. Once an order has been processed or shipped, it cannot be canceled.

PRE-ORDERS

Estimated shipping dates for pre-order items will be listed on the product page. If an order contains both in-stock and pre-order items, the entire order may ship together when the pre-order item becomes available unless otherwise stated.

QUESTIONS?