Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–3 business days, Monday through Friday, excluding U.S. holidays. During sales, product launches, and holiday periods, processing may take a little longer due to higher order volume.

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Domestic Shipping

Jelly Sticks currently ships within the United States using USPS and/or UPS. Available shipping methods and rates are shown at checkout.

Delivery dates provided by the carrier are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.

Lost or Missing Packages

If your tracking shows unusual delays or your package appears to be lost, please contact us at hello@jellysticksbalm.com. We’ll help investigate the shipment and determine the appropriate next step.

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee address changes once an order has begun processing or shipped.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item arrives damaged or defective, or you receive the wrong item, contact us at hello@jellysticksbalm.com within 7 days of delivery. Please include your order number and photos of the item and packaging when applicable so we can make it right.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders may be cancelled before they have shipped. Once an order has shipped, it cannot be cancelled or retrieved.

During holidays, sales, and other high-volume periods, we cannot guarantee that cancellation or order-change requests can be completed before an order ships.

Returns

Please see our Return Policy for information about return eligibility, timeframes, refunds, and exchanges.

Questions?